FAQS FREQUENTLY ASKED QUESTIONS
With busy lives and an environment full of pollutants, it can be hard to find balance in today’s world. But a stay at Eden promises to restore the balance by offering a holistic program specially designed to alleviate stress and maintain optimum health through healthy eating, exercise and pampering.
You can expect to nourish your physical, spiritual and emotional self at Eden. You will leave this special valley with clarity, direction, a feeling of health and wellbeing and a desire to make positive, permanent changes in your life.
Eden Health Retreat is the perfect sanctuary for people from all walks of life.
No matter your gender, age, professional status or lifestyle, Eden has facilities, activities and therapies to suit everyone needs.
Many of our guests choose to come on their own and Eden is a rare place that offers an environment which is very comfortable for them to do so.
Our wonderful staff will greet you upon arrival and talk to you about the physical, emotional and spiritual options available throughout your stay.
Eden activities cater to people of all fitness levels and abilities and much of the program is about unwinding and relaxation.
The environment is expansive however and some areas are elevated, so you will need to be able to walk up the hill to the dining hall at least 3 times a day. This walk takes an average paced walker about 5 minutes and might have you breathing a little heavier for a minute or 2 at the top. For most guests though, the beautiful surrounds and the leisurely pace of the valley makes it worth any effort expended.
Of course you should feel free to contact us if you are concerned about your personal fitness level or an injury that may hinder your abilities.
Whilst we encourage and support you to join all activities, it is entirely your choice to participate, watch from the sidelines, enjoy daily treatments or do a little of everything.
As Eden is a sugar, caffeine and smoke free environment, you will most likely feel detoxification effects when they are eliminated from your diet.
To reduce the risk of detox symptoms in your first few days with us, we recommend you remove or decrease these substances a few days prior to your arrival. (Particularly if you are a heavy consumer of any)
You can download our checklist here to make for easy packing
Check in is Sunday afternoon between 1pm and 2pm. You will be asked to provide your flight or travel details upon confirmation of your booking so that suitable transfers can be organised.
Room Check out is Saturday 11am and while some people take the early flight you are welcome to stay for lunch and enjoy the facilities until the early afternoon should you wish.
We encourage you to disconnect from technology and take a complete break from the outside world. This will allow you to get the full Eden experience and focus completely on yourself and your wellbeing.
As there is no wireless reception in our beautiful valley, we are happy to say that you will not receive a signal or mobile connection, so you can enjoy the digital detox!
We understand some guests do need to “touch base” with loved ones and work and therefore we provide access to landlines and some limited use of Internet on our guest computers when necessary. But if refraining from technology could pose a genuine problem for you during your stay please contact reservations on 1800 074157.
Please note Eden Health Retreat is not a rehabilitation centre. Our staff are not trained nor qualified to treat or accommodate persons who require prescribed rehabilitation treatment.