Please note that upon making a reservation with Eden Health Retreat, you are accepting all “Terms and Conditions”.
Travel and your health
We are always happy to see you at Eden Health Retreat. However, we want to ensure that you, our other guests and our staff all stay safe and well. If you are unsure about whether to travel, or do feel unwell, it’s best to discuss your upcoming travel plans with your own health professional or state health department.
If travel restrictions occur during your stay with us, we ask that you take responsibility for your ongoing travel arrangements and/or any testing or quarantine deemed necessary by the area or state in which you reside or are travelling to.
Guests requiring medication, pharmaceuticals or an EpiPen are responsible for bringing, maintaining and using these at Eden as per the advice of their medical practitioner or chemist.
In the case of an emergency please note, the closest hospital is 45 minutes’ drive from Eden and an ambulance will be requested if the journey to hospital is required during your stay.
Deposits & Payments
To secure your booking, a deposit of $1200 per person is required (unless otherwise specified that the full prepayment is required, ie online purchases).
The balance is payable in full a week prior to arrival and is non-refundable. We accept bank transfer and credit card payments, however, payments made via American Express will incur a small processing fee of 2%. We also offer EFTPOS facilities, however, please note EFTPOS has a $1000 daily limit and we do not have a cash-out facility.
The payment for any additional items purchased during your stay must be finalised prior to departure.
Credit card details are required as surety prior to arrival. Failure to produce will lead to the cancellation of the stay.
All reservations made after 22/04/22 are subject to the following conditions. Please note, all cancellations are required in writing.
Reservations cancelled more than 14 days in advance of your arrival, may be rescheduled within 12 months from the date of booking, or have the deposit refunded.
Cancellations made between 14 days and 7 days prior to arrival may be rescheduled within 12 months from the date of booking. No further amendments will be permitted. If rescheduling is not possible, the deposit payment will be forfeited.
Cancellations made between 7 days and the day before arrival, will forfeit the $1200 per person deposit paid.
Cancellations made on the day of arrival will forfeit the full balance paid.
Cancellations or amendments made to any non-complimentary limousine transfers made within 2 hours of the scheduled pick-up time will incur a 100% cancellation fee.
If you would like to discuss your upcoming stay or change your current booking, please contact us on (07) 5533 0333 or [email protected]
We offer clear arrival and departure instructions and details upon confirmation of the booking to fit with our tightly scheduled program. Regardless of whether you are a new or returning guest, we have the right to cancel a stay or suggest finding alternative accommodation for the first night if you are unable to arrive within the agreed check-in time (i.e. during reception hours) and prior to orientation, which is integral to your Eden experience.
Eden is an expansive property, with small hills and valleys to traverse. All Eden guests are required to be able to make your way on foot across the retreat, during your stay.
Eden is an alcohol and drug free environment. Guests affected by drugs or alcohol at any time during their stay, will be asked to leave the premises.
Gift Certificates are payable in full in advance and are valid for three (3) years from the date of purchase. Gift Certificates are non-refundable, however, you may transfer or give the Gift Certificate to another person.
Eden Prizes are non-transferable and not redeemable for cash.
Inclusions such as treatments are at Management’s discretion and will depend on specials and discounted rates. This will be made clear at the time of booking, on our website and in any advertising literature.
Treatments Policy & Cancellations
Please note that we have a 50% payment policy for treatments cancelled less than 24 hours before the appointment time, including unforseen illness. Swapping of appointments between guests is welcome as it supports both guests receiving treatments and the expert therapy team. Please notify the spa if you have arranged a swap between guests. Treatments booked after the day of your arrival are subject to availability. As we make every effort to ensure your treatments are both suitable and enjoyable with our highly qualified therapists, we emphasise that each treatment you choose is experienced on a subjective level and we, therefore, do not remove or refund charges on treatments received.
Responsibility of Valuables
Upon check-in, all valuable items may be placed in an envelope; sealed and kept in our safe in the office. However, we advise that the owner, the management and/or the staff will not be held responsible for any breakage, loss or theft of these personal items.
We are committed to providing you with the highest levels of customer service, and this includes protecting your privacy. Eden employees or third party providers who assist us only access the information we collect. Information will not be disclosed to any other party unless prior agreement is sought from you. The Commonwealth Privacy Act binds Eden (1988/2001) and a copy of this Privacy Act is available on request.
*All terms and conditions are subject to change without notice.