terms and conditions
Please note that upon making a reservation with Eden Health Retreat, you are accepting all "Terms and Conditions"
Deposits & Payments
To secure your booking, a deposit of $595 is required. (unless otherwise specified that the full prepayment is required, ie Online Purchases).
The balance is payable in full a week prior to arrival and is non-refundable. We accept bank transfer and credit card payments however, please note payments made via Diners Club or American Express will incur a small processing fee of 2%. We also offer EFTPOS facilities however, please note EFTPOS has a $1000 daily limit and we do not have cash out facility. The payment for any additional items purchased during your stay must be finalised prior to departure.
Credit card details are required as surety upon check-in. Alternatively, a cash deposit of $500 and a photocopy of a current driver’s licence will need to be produced at this time. Failure to produce either of the above will lead to cancellation of the stay.
All payments, including deposits are non-refundable. Reservations postponed due to unforeseen circumstances more than 5 days in advance of your arrival may be rescheduled within 12 months from the date of payment. A reservation may be transferred to another person to be used within the 12 months.
Postponements between 5 and 1 day prior to your planned arrival date will result in 50% of your deposit being forfeited, while bookings changed on the day of arrival will result in the full accommodation being forfeited.
Cancellations or amendments made to any non-complimentary limousine transfers made within 2 hours of the scheduled pick-up time will incur a 100% cancellation fee.
We offer clear arrival and departure instructions and details upon confirmation of the booking to fit with our tightly-scheduled program. Regardless of whether you are a new or returning guest, we have the right to cancel a stay or suggest finding alternative accommodation for the first night if you are unable to arrive within the agreed check-in time, ie. during reception hours and prior to orientation which is integral to your experience.
Gift Certificates are payable in full in advance and are valid for twelve (12) months from the date of purchase. Gift Certificates are non-refundable however you may transfer/give the Gift Certificate to another person.
Eden Prizes are non transferable.
Inclusions such as treatments are at Management’s discretion and will depend on specials and discounted rates. This will be made clear at the time of booking, on our website and any advertising literature.
Treatments Policy & Cancellations
Please note that we have a 50% payment policy for treatments cancelled on the day they have been scheduled. Treatments booked after the day of your arrival are subject to availability. As we make every effort to ensure your treatments are both suitable and enjoyable with our highly qualified therapists, we emphasise that each treatment you choose is experienced on a subjective level and we therefore do not remove or refund charges on treatments received.
Responsibility of Valuables
Upon check-in all valuable items may be placed in an envelope; sealed and kept in our safe in the office. However we advise that the owner, the management and/or the staff will not be held responsible for any breakage, loss or theft of these personal items.
We are committed to providing you with the highest levels of customer service, and this includes protecting your privacy. Eden employees or third party providers who assist us only access the information we collect. Information will not be disclosed to any other party unless prior agreement is sought from you. The Commonwealth Privacy Act binds Eden (1988/2001) and a copy of this Privacy Act is available on request.
* All terms and conditions are subject to change without notice.