Terms & Conditions
Please note that upon making a reservation with Eden Health Retreat, you are accepting all “Terms and Conditions”.
Travel restrictions and your health
During these uncertain times, we are aware that your circumstances can suddenly change and travel restrictions may be implemented in an instant. At Eden, our number one priority is the health of our staff, our guests, and the wider community.
Before you arrive
If travel restrictions, or any other health issues interfere with your planned stay at Eden, we will do everything we can to re-accommodate you. If there is a Covid-related restriction put into place which affects your ability to travel to Eden, we ask for you to notify us at your earliest convenience to amend your booking.
As we’ve learnt over the past 2 years, where you can travel, and how you can travel, is constantly changing. We ask that all guests who book and come to Eden do in the full knowledge that as a tourist operator we must follow the advice from the health authorities. We politely request that you follow our current health guidelines and rules, and acknowledge that further or other modifications may be implemented without notice.
Remember, we’re all in this together.
If you do need to rebook your stay with us, we ask that you do so within 12-months of your initial nominated dates. We are happy to amend your booking, subject to availability. If we cannot accommodate you at your chosen future dates, or you are not able to attend Eden Health Retreat within 12 months of your initial booking, we will refund any deposit or monies already paid. (We are unable to intercede with any pre-booked flights – you will need to contact your airline carrier for advice.)
If travel restrictions occur during your stay with us, we ask that you take responsibility for your ongoing travel arrangements and/or any quarantine deemed necessary by the area or state in which you reside or are travelling to.
What if I am unwell before I arrive?
We are always happy to see you at Eden Health Retreat. However, we want to ensure that you, our other guests, and our staff all stay safe and well.
We ask that you rebook your stay with us (at no additional cost) for a later date if you experience any of the following:
- Flu-like symptoms
- Sore throat, cough or fever
- Shortness of breath
- If you have been in a known hotspot within the last 14 days
- Have returned from overseas within the last 14 days, including a cruise
- If you have any Covid-19 symptoms please get tested and postpone your stay with us until you receive a positive result
If you are unsure about whether to travel, or do feel unwell, it’s best to discuss your upcoming travel plans with your own health professional or state health department.
We look forward to welcoming you to Eden Health Retreat at a time when you are able to travel safely. We know that it’s at times like these the benefits of Eden are needed, more than ever before.
If you would like to discuss your upcoming stay or change your current booking, please contact us on 0755 33 0333 or [email protected]
Deposits & Payments
To secure your booking, a deposit of $600 is required. (unless otherwise specified that the full prepayment is required, ie Online Purchases).
The balance is payable in full a week prior to arrival and is non-refundable. We accept bank transfer and credit card payments, however, please note payments made via American Express will incur a small processing fee of 2%. We also offer EFTPOS facilities, however, please note EFTPOS has a $1000 daily limit and we do not have a cash-out facility.
The payment for any additional items purchased during your stay must be finalised prior to departure.
Credit card details are required as surety upon check-in. Alternatively, a cash deposit of $500 and a photocopy of a current driver’s licence will need to be produced at this time. Failure to produce either of the above will lead to the cancellation of the stay.
All payments, including deposits, are non-refundable. Reservations postponed due to unforeseen circumstances more than 5 days in advance of your arrival may be rescheduled within 12 months from the date of payment. A reservation may be transferred to another person to be used within 12 months.
Postponements between 5 and 1 day prior to your planned arrival date will result in 50% of your deposit being forfeited, while bookings changed on the day of arrival will result in the full accommodation being forfeited.
Cancellations or amendments made to any non-complimentary limousine transfers made within 2 hours of the scheduled pick-up time will incur a 100% cancellation fee.
We offer clear arrival and departure instructions and details upon confirmation of the booking to fit with our tightly scheduled program. Regardless of whether you are a new or returning guest, we have the right to cancel a stay or suggest finding alternative accommodation for the first night if you are unable to arrive within the agreed check-in time (i.e. during reception hours) and prior to orientation, which is integral to your experience.
Gift Certificates are payable in full in advance and are valid for twelve (12) months from the date of purchase. Gift Certificates are non-refundable, however, you may transfer or give the Gift Certificate to another person.
Eden Prizes are non-transferable.
Inclusions such as treatments are at Management’s discretion and will depend on specials and discounted rates. This will be made clear at the time of booking, on our website and in any advertising literature.
Treatments Policy & Cancellations
Please note that we have a 50% payment policy for treatments cancelled on the day they have been scheduled. Treatments booked after the day of your arrival are subject to availability. As we make every effort to ensure your treatments are both suitable and enjoyable with our highly qualified therapists, we emphasise that each treatment you choose is experienced on a subjective level and we, therefore, do not remove or refund charges on treatments received.
Responsibility of Valuables
Upon check-in, all valuable items may be placed in an envelope; sealed and kept in our safe in the office. However, we advise that the owner, the management and/or the staff will not be held responsible for any breakage, loss or theft of these personal items.
We are committed to providing you with the highest levels of customer service, and this includes protecting your privacy. Eden employees or third party providers who assist us only access the information we collect. Information will not be disclosed to any other party unless prior agreement is sought from you. The Commonwealth Privacy Act binds Eden (1988/2001) and a copy of this Privacy Act is available on request.
*All terms and conditions are subject to change without notice.